Refund policy

Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer an easy return and replacement process under the conditions below.

Return & Replacement Window
You can request a return or replacement within 7 days of receiving your order. Requests made after this period will not be accepted.

Conditions for Return
To be eligible for a return or replacement, the product must be:
Unused, unwashed, and in original condition
Returned with original packaging and tags (if applicable)
Accompanied by proof of purchase (order ID or invoice)

Defective/wrong item Replacement available.
Size issue → Exchange subject to stock availability.
Refund only if replacement/exchange is unavailable.

Replacement & Refund Process
In case of a wrong or damaged product, we will first offer a replacement.
A refund will only be issued if a replacement is not available.
Refunds (if approved) will be processed to the original payment method within a reasonable time.

Non-Returnable Items
We do not accept returns or replacements for:
Products damaged due to customer misuse
Items without original packaging or tags

How to Request a Return
To initiate a return or replacement, please contact our support team with your order details and clear images/videos of the product issue.
You can contact us at: rozayabazaar@gmail.com

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.
Return Address
Troika
B 62, 3rd Cross Lane
Lokhandwala Complex
Andheri West, Mumbai – 400053
India

Contact Us
If you have any questions regarding returns or refunds, feel free to contact our support team. We are here to help.